Detailed Notes on Telus customer service
Detailed Notes on Telus customer service
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and over the billing side, that’s more horrendous! Requested a completely new mobile phone as my agreement was up for renewal online was alleged to get $100 credit score never showed up sent the cellphone through mail how they advised me to copyright Put up and received it. I obtained a text information indicating they obtained it and my credit score will probably be on my Monthly bill, but yet my bill came they usually however demand me for it. After i referred to as. They'd the audacity to say the cell phone wasn’t the mobile phone they were being expecting?! What other cellphone could it happen to be? It absolutely was their cell phone they sent me two a long time back?! With the convey it back method?! They told me they'd explore it and e-mail me back under no circumstances obtained an e-mail. They termed me again and we’re seeking to say it had been a technical trouble with my phone the exact same agent who is imagined to have looked after me?
Hey @DjE we could certainly do what we are able to to help. Could you please send us A personal message and We're going to go from there?
• An acquaintance who is usually a Telus customer confirmed me his approach specifics, and He's receiving an analogous system for considerably significantly less without having to buy units, which contradicts what Abdul explained to me.
Have you tried using making use of the web Chat? Go browsing to My TELUS as well as the Chat icon will probably be on the reduced proper of your window. Response the questions on what type of enable you would like then keep replying to the bot with "I would like to speak to anyone" right until the bot presents up and passes the Chat to an individual.
How do I learn that human being. I think I'm going into a new billing cycle and I are already operating in circles for months
• In my dialogue with Juan from the loyalty staff, I used to be falsely accused of currently being discriminatory Once i referenced One more Section, which was extremely offensive and uncalled for. Juan later apologized, declaring that the working experience was completely unacceptable.
after the agent overview my account he claimed I am unable to offer you telus billing support a deal or credits like you have now with all your exiting account, so i just gave up and hangup the phone.
I have already been calling and contacting Telus and had a chat While using the AI that didn't appear to be to know what I used to be asking.
I had to Get in touch with CS today with Chat as well as Section I need to speak to is barely accessible by mobile phone. The CS on Chat organized a phone again at an arranged time slot. When that Office named me afterwards I got everything sorted out.
I will terminate many of the services dwelling and mobile with Telus and convey to my family and friends to do so, that was the worst expertise I bought with Telus
Thanks on your consideration to this issue. I look forward to a prompt and satisfactory resolution.
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The Television set signal continues to be lost considering that Friday, September twenty seventh along with the technician who showed up yesterday, September thirtieth could not resolve the condition after modifying the Television set cable box and cable. I was informed that the world wide web Modem has to be transformed too, but he did not have it.
The TELUS crew acknowledges that our work spans a lot of Territories and Treaty spots and we have been grateful for the standard Information Keepers and Elders who will be with us now, individuals who have long gone just before us as well as youth that inspire us.
Yeah, I’m binding by a two yr agreement regretably, I’m only 4 months in, but I did get someplace. I guess The executive Business called me today so I've a cell phone dialogue with him in an hour or so. We’ll see how that goes.